Warwick Hospital A&E receives top results in survey - The Stratford Observer

Warwick Hospital A&E receives top results in survey

Stratford Editorial 31st Oct, 2017   0

WARWICK Hospital’s A&E has received top results in a patient survey.

The national A&E results from Quality Health show the hospital is listed in the top 20 per cent in 23 out of 35 categories.

It scored particularly well for patient dignity, with 94 per cent of those asked saying they felt they were treated with respect.

It was also top rated in a number of other categories including the length of patients’ visits, having time to discuss problems with the doctor and being involved in their care and treatment.

It was rated less favourably in sections including being told when patients could resume usual activities such as going back to work, or looking out for danger signs about their illness or treatment when they got home.

Chief executive Glen Burley said: “The results of this survey are very important as it is direct feedback regarding patient experience.

“Achieving such positive results is a demonstration of the committed and compassionate workforce we have. Working in A&E can be demanding and challenging, but our teams continually deliver high levels of care to our local community.

“Although I am pleased with these results, they do also highlight where improvements can be made and we will now be looking at where changes can be implemented to ensure first class care is provided in all areas.

“Coming into Winter we are already seeing an increase in demand for our emergency services, despite this pressure patient experience remains a top priority.”

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