RED tape is preventing an elderly patient leaving Warwick Hospital.
Mother and grandmother Audrey Rose has spent over seven weeks in hospital and despite being medically fit for discharge six weeks ago, she remains confined to a hospital bed due to a dispute over her future care.
And according to care company New Age Care, Audrey’s situation is representative of a larger issue facing countless families across the UK.
Caught in the crossfire between family desires for quality care and bureaucratic red tape, Audrey’s plight highlights the urgent need for a system that prioritises individual choice and person-centered care.
At the heart of Audrey’s struggle lies the clash between her family’s wishes and the recommendations of social services. Despite Audrey’s expressed desire to return home with full-time care provided by her trusted caregiver of two years, Connie, and her current care company, New Age Care, bureaucratic hurdles stand in the way.
Philip, Audrey’s son, has been tirelessly advocating for his mother’s right to choose where she receives care.
Philip said: “It feels like I’m dealing with a team of accountants. They are not looking at what’s best for my mum and only seem to be focused on the money.”
Indeed, Philip’s frustration is palpable as he navigates a maze of regulations and financial constraints.
Living at a distance due to work commitments only compounds his stress as he strives to ensure his mother’s well-being.
Audrey’s daughter, Janet, who is mentally handicapped, is also greatly impacted by the situation, as she is currently unable to visit her Mum regularly and wants her to return to the family home.
Philip and New Age Care has proposed numerous viable solutions, including the provision of a second carer to fill in the gaps left by Connie’s availability. However, social services have rejected all options, insisting on alternative arrangements that do not align with Audrey’s wishes or her established support network.
The crux of the matter lies in funding. Despite Audrey’s previous care being partially covered, the increased need for round-the-clock support has left Philip unable to bridge the financial gap. Social services’ reluctance to cover the shortfall leaves Audrey and her family at a impasse.
Audrey’s case is not an isolated incident. Across the UK, countless families find themselves caught up in similar battles, torn between financial constraints and the desire for quality, person-centered care.
A New Age Care spokesperson said: “As Audrey languishes in hospital, her story serves as a poignant reminder of the urgent need for reform within the social care system. It’s time to prioritise the voices of those in need and ensure that choice, quality care, and person-centered support are not just ideals, but fundamental rights for all.”
A spokesperson for Warwickshire County Council said: “We cannot comment on individual cases in regard to care arrangements, however, in situations such as this we would always seek to provide the best possible offer based on the individual’s needs and the funding available.”
A spokesperson for South Warwickshire NHS Foundation Trust added they were also unable to comment on individual patients.
Warwickshire County Council has also been approached for comment.
