A MOBILE bank which has replaced the Lloyds bank in Henley has been branded ‘unsatisfactory’.
The last remaining bank in the town closed last month and has been replaced with a mobile branch which visits two days a week.
But customers who recently visited the van at the Warwickshire College gym car park were disappointed with the slow service which caused queues of around 12 people.
There is no internet available and all details were input manually including those where cheques were handed in.
The Henley News article which raised the issue pointed out older residents did not have the ‘capability’ to stand waiting for long periods of time outdoors.
It also said the option to use the medical centre car park was being discussed and the Prince Harry Road car park had also been suggested.
The Henley branch closure was among 49 across the UK this year, as part of a restructure to the service as customers increasingly turn to online or telephone banking.
Just over 60 residents used the former High Street branch weekly, with around 560 visiting once a month – a quarter of the number of that in a larger town or city branch.
Customers can visit the mobile branch on Mondays from 2pm to 3.15pm and Wednesdays from 9.45am to 12.15pm and from 1pm to 3.15pm.