RESIDENTS in Southam will now be able to contact Stratford District Council using the new Customer Access Terminal.
It allows people to talk, one-to-one with a customer service advisor at SDC’s headquarters in Stratford.
Each terminal is equipped with scanners and webcams. The scanner allows residents to easily show documents to council advisors and if necessary, capture the image for processing. The webcams allow users to interact face-to-face for a more personal service.
The CAT in Southam is located at Southam Library and Information Centre, Tithe Place, High Street.
SDC’s customer services spokesperson Coun Liz Coles said: “The council has been working to improve access for residents. While many people can use the internet and phone, sometimes face-to-face enquiries and discussions can help. For residents who live nearer to Stratford town there are service desks to talk to customer service advisors in-person.
“This has not always been convenient for residents in other parts of the district very remote from Stratford town. The council has now installed a customer access point in Southam Library where residents with enquires can talk face-to-face to an advisor over a screen linked to the offices in Stratford, avoiding the need for a long trip.
“Enquiries relating to council tax, benefits, and housing can be dealt with there. We have already had feedback that this is a welcome improvement for those residents living a long way from Stratford town.”
