HAPPINESS is key for staff at a Stratford hotel.
The Arden Hotel has unveiled The Happy Hub app to its workforce, a programme focusing on activities that help to generate the four key hormones that drive positive mental health – dopamine, oxytocin, serotonin and endorphins.
E-cards for employees to recognise each other for milestones and their efforts have been introduced to promote oxytocin – otherwise known as the ‘hug hormone’. A digital social recognition wall has also been introduced for colleagues to share their recognition company-wide.
Monetary rewards for going above and beyond for customers have also been introduced to promote serotonin and endorphins, which help to maintain mood balance and regulate emotional responses.
And an employee of the month initiative has been introduced to drive satisfaction and motivation, whereby chosen individuals are treated to the choice of a Sunday lunch, afternoon tea, a day off, or a 55-minute spa treatment at the hotel.
Hotel general manager Sai Nathan said: “The Happy Hub is proving to be a hit with my team – particularly the e-cards. It’s quick and easy to use, and is having a big impact as it makes people feel good about themselves when they’re recognised.”
