23rd Oct, 2017

Shipston residents can claim compensation following burst pipe

Stratford Editorial 13th Aug, 2016 Updated: 28th Oct, 2016

COMPENSATION can be claimed by Shipston residents who had to go four days without running water after a pipe burst.

Around 100 people in Shipston and Long Compton had no water or poor pressure due to a burst pipe in Banbury last Friday (August 5) . The damage led to air getting into the system and causing further bursts across the network.

Residents took to social media to say they could not flush their toilets or fill babies’ bottles without running water.

Severn Trent delivered bottled water to those affected and say householders will be entitled to compensation which will automatically be credited to their accounts.

A spokeswoman told the Observer: “When the pipe burst, some air got into the system and as that air traveled through the network of pipes, it caused further issues, including further bursts.

“We did everything we could to resolve the issue – moving water around our network of pipes to bring in water from surrounding areas, bringing water into the area in tankers and supplying bottled water to those affected.

“Our teams worked around the clock to deal with these issues.

“We’re so sorry for this – we know how difficult it is to have no water, and we’re very sorry for the disruption.”

Visit www.stwater.co.uk to find out more.

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