A DISABLED Alcester resident who was facing up to ten days without a working shower had his bathroom fixed within hours – thanks to The Observer.
Alistair Williams, who lives in Orbit Housing Association owned accommodation, called them up when his shower suddenly stopped working.
He said: “When it broke, I called the company and they said they would send someone round to fix it as a matter of urgency, within 24 hours.
“I was pleased with that. But when they next day came and went, I had a phone call telling me that it would be fixed on October 9 instead. That mean ten days without any proper washing facilities.
“As a disabled person, I need access to a shower at all times. Accidents can happen and I need to be able to keep clean for the good of my health.”
Even after talking to his social worker and phoning the company again, Mr Williams felt his situation was so desperate that he decided to get in touch with The Observer in a bid to end his plight and discomfort.
Shortly after we spoke with the team at Orbit, alerting them to Mr Williams’ distress, a technician was sent out to his house and the shower restored to full working order.
Mr Williams said: “I am so grateful. It’s been fixed within hours of me asking for help, and it really means the world to me.”
David Boden, head of responsive repairs at Orbit said: “We would like to thank the Observer for bringing this situation to our attention as it gave us the opportunity to put things right.
“The repair of Mr Williams’ shower had been raised incorrectly and once we realised that, we sent a contractor out right away to get it sorted. We’ll be reviewing our internal procedures to find out exactly how it happened so that we can prevent it from happening again in the future.”
